Help
Licences, billing, data, and what to do when an export goes wrong. How every control works is in the docs. If yours is not here, write to us.
Licence key and restoring a purchase
Where the key is, a lost key, a new computer, a second Figma account, and resetting a key that got out.
Read →Plans and billing
What Free and Pro include, how render seconds are counted, renewing, cancelling, and what happens when you run out.
Read →Data and network
What the plugin uploads, when, to which domains, where it is stored and for how long. For security reviews.
Read →Write to us
A question about a licence, a payment, or a video that does not look like its frame. The Figma file or a screenshot helps.
info@videoexportify.comSingle questions
- How do I try Video Exportify without my own video?
- Why do I have to attach a video that is already in my Figma frame?
- The plugin shows no video layer for my frame
- My export shows a plain colour where the video should be
- Which video files can I use?
- My clip is shorter than the export
- A clip freezes on its last frame instead of looping
- The video stutters at one point
- The export is refused as too long
- A batch export stopped part-way
- The plugin still says Free after I pasted my licence key
- I lost my licence key
- The video does not look like my frame